EROBELLA
Helpdesk
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Inboxes
+
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Tags
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Team
+
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{{ item.role }}
{{ item.load }}
{{ currentUserInitials }}
{{ currentUserName }}
● Online
Sign out
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New Email
{{ bulkCount }} selected
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×
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{{ c.sender }}
{{ c.fromEmail }}
{{ c.time }}
{{ c.subject }}
{{ c.preview }}
{{ c.inboxLabel }}
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{{ c.avInitials }}
No conversations here.
{{ threadSubject }}
{{ statusLabel }}
✏️ Rename
# {{ threadTicket }} · {{ threadInbox }}
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{{ m.initials }}
{{ m.name }}
{{ m.check }}
Tags
{{ m.label }}
{{ m.check }}
+ Add
Forward
{{ copyLinkLabel }}
{{ spamLabel }}
{{ statusBtnLabel }}
{{ m.avInitials }}
{{ m.author }}
{{ m.authorEmail }}
{{ m.meta }}
{{ m.preview }}
NOTE
{{ m.time }}
{{ m.body }}
{{ m.body }}
{{ att.name }}
{{ att.name }} · {{ att.size }}
 {{ att.name }} {{ att.size }}
✦ AI draft {{ aiCaret }}
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{{ aiGenLabel }}
{{ aiNote }}
{{ w.icon }}{{ w.text }}
Accounts found
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{{ a.t2 }}
{{ a.t3 }}
Before you send
☐ {{ it.text }}
Use draft
👍
👎
Nothing is sent automatically. “Use draft” copies it into the reply box; check it, then press Send.
↗ {{ fi.text }}
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Templates ▾
Template responses
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×
+ New template…
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{{ att.name }}
×
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Signature
Click text to edit
{{ sigText }}
{{ composerHint }}
{{ sendLabel }}
No conversation selected
Pick one from the list on the left.
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{{ custName }}
{{ custEmail }}
Total spend
{{ custSpend }}
Purchases
{{ custPurchases }}
Erobella database
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{{ f.value }}
{{ custDbNote }}
Lead
{{ crmLead }}
Owner
{{ crmOwner }}
Gold
{{ crmGold }}
Last activity
{{ crmLast }}
Emails logged
{{ crmPushed }}
{{ crmHow }} Unlink
{{ crmNote }}
Possible match — confirm to log this thread on the lead:
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Link
Pipedrive
Open contact ↗
Org owner
{{ pdOrgOwner }}
Premium until
{{ pdPremiumVal }}
Last activity
{{ pdLastActivity }}
Not in Pipedrive.
This conversation
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{{ f.value }}
{{ tp.label }}
×
New Email
From
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To
{{ ac.email }}
{{ ac.name }}
Subject
Message
{{ b.t }}
Templates
{{ m.name }}
{{ m.snippet }}
×
+ New template…
Write your message…
{{ att.name }}
×
Signature
Click text to edit
{{ sigText }}
Cancel
Send
← Inbox
Settings
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AI draft replies
Drafts a reply for new inbound email. Agents review, edit and send it themselves — nothing is ever sent automatically. Spam and automated mail are labelled, not drafted. Legal/police and business mail are flagged for escalation.
{{ aiSettingsSummary }}
{{ ar.address }}
{{ ar.statusText }}
{{ ar.toggleLabel }}
{{ ar.autoLabel }}
{{ ar.capText }} ✎
{{ ar.statsText }}
Users & inbox access
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+ Invite user
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{{ u.name }}
INVITED
{{ u.email }}
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🔑 Set Password
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✏️ Edit
Inbox access
{{ a.check }}
{{ a.label }}
Email inboxes
{{ inboxCount }}
+ Connect inbox
{{ ib.address }}
{{ ib.label }} · {{ ib.count }}
Connected · Google Workspace
{{ av.initials }}
{{ ib.accessCount }}
Set your password
You need to set a password before you can continue.
Set Password
Saving…
Set Password — {{ pwUserName }}
Cancel
{{ pwSaving ? "Saving…" : "Save Password" }}
Edit user
This address is how they sign in. Change it and they must use the new one next time — their password is unaffected.
Cancel
{{ edSaving ? "Saving…" : "Save changes" }}
Invite a user
They'll get an email invitation to join your Erobella Helpdesk.
Full name
Email address
Role
{{ r.label }}
Inbox access
{{ a.check }}
{{ a.label }}
Cancel
Send invite
New template response
Available to the whole team from the Templates menu.
Template name
Message
Tip: {first} is replaced with the customer's first name when inserted.
Cancel
Save template
{{ wizStepLabel }}
Connect a Google Workspace inbox
Erobella Helpdesk will sync all conversations from this address.
Email address
Label (shown in the sidebar)
Next, you'll be asked to sign in with Google and grant Erobella Helpdesk access to read and send email for this address.
Cancel
Continue with Google
Google
Sign in with Google
Erobella Helpdesk wants to access your Google Account
@
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This will allow Erobella Helpdesk to:
✉  Read, compose and send emails from your Gmail account
🏷  Manage mailbox labels
👤  See your primary email address and profile info
Cancel
Allow
Who can access {{ wizAddressShown }}?
Selected users will see this inbox in their sidebar. You can change this anytime in Settings.
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{{ u.name }}
Back
Finish & connect